Shipping policy

Roasted to order

We roast your coffee as soon as possible after you place your order. While we don't follow a fixed roasting schedule, orders typically ship within 24–48 hours.

Where we ship

We ship nationwide within the United States.

Local pickup

For one-time orders, you can choose Local pickup (Apopka, Florida) in your cart when it's offered. There's no shipping charge, your order is ready for pickup about 24 hours after you place it, and we'll email you the pickup address and the exact time after checkout. Subscriptions are always shipped.

Shipping rates

One-time orders ship via USPS Ground Advantage. Shipping is calculated at checkout based on your ZIP code and order weight.

Free shipping on orders of 3 or more bags.

Subscriptions: shipping is included in the subscription price.

Subscriptions

Your first delivery ships after you sign up. Each following delivery ships after its billing date, based on the frequency you chose.

Tracking

When your order ships, you'll receive an email with your tracking information.

Damaged in transit

If your order arrives damaged or the freshness seal is broken, we'll replace it at no additional charge. See our Refund Policy for details.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, email us at nativocoffeecompany@gmail.com right away and we'll do our best to update it before your order ships.

Questions? Email us at nativocoffeecompany@gmail.com.