Returns & refunds

Our coffee is roasted to order, so we can't accept returns of coffee. If something isn't right with your order, we'll make it right.

Damaged, defective or incorrect orders

Please check your order when it arrives. If a bag arrives damaged, the freshness seal is broken, or you received the wrong item, email us at nativocoffeecompany@gmail.com as soon as possible with your order number and a photo. We'll send a replacement or refund your order, whichever you prefer, at no cost to you.

Not happy with your coffee?

If you're unhappy with your order for any other reason, get in touch. We'll either ship you a new bag or refund your order.

Subscriptions

You can skip a delivery, pause, change your coffee, grind or delivery frequency, or cancel your subscription at any time from your account (/account) — or by emailing us at nativocoffeecompany@gmail.com — before your next billing date. Cancellations take effect at the end of the current billing period, and any delivery that has already been charged will still ship.

Refunds

Once a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your refund was approved, please contact us at nativocoffeecompany@gmail.com.