Privacy policy

Last updated: October 2026

Nativo Coffee Company LLC ("Nativo," "we," "us") operates nativocoffeecompany.com. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

When you place an order or start a subscription, our payment provider, Square, collects your name, email address, phone number, shipping address and payment details on its secure checkout page. Square shares your order details with us (name, email, phone, shipping address and the items you ordered) so we can fulfill your order. We never see or store your full card number.

For subscriptions, Square securely stores your card to bill each delivery. We keep a record of your subscription preferences (coffee, grind and delivery frequency) so we can ship the right coffee each time.

If you contact us through our website or by email, we receive your email address and anything you include in your message.

How we use your information

We use your information to process and ship your orders, manage your subscription, send order confirmations, receipts and shipping notifications, answer your questions, and comply with legal obligations. We do not sell your personal information, and we do not share it for advertising.

Who we share it with

We share information only with the service providers that help us run our store: Square (payments, orders, receipts and shipping notifications), Cloudflare (website hosting and security), Sanity (website content and images), Resend (transactional emails, such as sign-in links and subscription confirmations) and shipping carriers (to deliver your order). Each of them handles your information under its own privacy policy.

Cookies and your browser

We don't use advertising or tracking cookies. If you sign in to your account, we set one session cookie that keeps you signed in; it's strictly necessary and isn't used for tracking. Your shopping cart is saved in your own browser so it's there when you come back. Our hosting and content providers may process technical information such as your IP address to keep the site secure and running. Our site does not respond to "Do Not Track" signals because we don't track you across websites.

Data retention

We keep order and subscription records for as long as needed to provide our services and to meet tax and accounting requirements.

Your choices

You can ask us to access, correct or delete your personal information by emailing nativocoffeecompany@gmail.com. Some information may need to be kept for legal or accounting reasons.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

If we update this policy, we'll post the new version on this page with a new "Last updated" date.

Contact

Questions about your privacy? Email us at nativocoffeecompany@gmail.com.

Nativo Coffee Company LLC, Apopka, Florida.